Search results for "Service Level Agreement"
showing 5 items of 5 documents
Autonomic Brokerage Service for an End-to-End Cloud Networking Service Level Agreement
2014
8 pages; International audience; Today, cloud networking which is the ability to connect the user with his cloud services and to interconnect these services within an inter-cloud approach, is one of the recent research areas in the cloud computing research communities. The main drawback of cloud networking consists in the lack of Quality of Service (QoS) assurance and management in conformance with a corresponding Service Level Agreement (SLA). In this paper, we propose a framework for self-establishing an end-to-end service level agreement between a Cloud Service User (CSU) and multiple Cloud Service Providers (CSPs) in a cloud networking environment using brokerage service. We focus on Qo…
Role-specific critical success factors in incident management : case energy management system company
2010
The main goal of the thesis is to find out the Critical Success Factors (CSF) for the roles involved in the Incident Management Process (IMP). As Incident Management is often among the first IT service management processes that organizations implement, more understanding on the process is needed. The thesis approaches the subject based on the roles involved in the process. To define the subject matter, the emerging branch of services science is presented based on literature along with the concepts of IT service management and Service Level Agreements (SLA). The presentation of IMP is based on the IT service management frameworks of ITIL and CobiT. Even though the frameworks have increased i…
IoT-MAAC: Multiple Attribute Access Control for IoT environments
2020
Access Control is an important security service that should be considered in IoT environments in order to offer reliable IoT services. Access control in IoT environments concerns not only the access of IoT users to IoT services and objects, but also the access of IoT objects to IoT gateways. In this paper, we specify an access control mechanism that considers the access of IoT objects to IoT gateways in order to enhance the reliability of IoT data provided by the IoT objects. Our proposed access control mechanism, called IoT-MAAC (Multi Attribute Access Control), allows retrieving requested data from the most reliable and secured IoT objects among the available objects in the IoT environmen…
Security, QoS and self-management within an end-to-end Cloud Computing environment
2015
Today, Cloud Networking is one of the recent research areas within the Cloud Computing research communities. The main challenges of Cloud Networking concern Quality of Service (QoS) and security guarantee as well as its management in conformance with a corresponding Service Level Agreement (SLA). In this thesis, we propose a framework for resource allocation according to an end-to-end SLA established between a Cloud Service User (CSU) and several Cloud Service Providers (CSPs) within a Cloud Networking environment (Inter-Cloud Broker and Federation architectures). We focus on NaaS and IaaS Cloud services. Then, we propose the self-establishing of several kinds of SLAs and the self-managemen…
Resource Self-management under an SLA within a Cloud Networking Environment
2015
International audience; Today, cloud networking is one of the recent research areas in the cloud computing research communities. The main drawback of cloud networking consists in the lack of Quality of Service (QoS) guarantee and management in conformance with a corresponding Service Level Agreement (SLA). In this paper, we propose a framework for self-establishing an end-to-end SLA between a Cloud Service User (CSU) and several Cloud Service Providers (CSPs) in a cloud networking environment (inter-cloud Broker and Federation architecture). Then, we propose the self-management of cloud resources under the established SLA using specific autonomic cloud managers. We simulate our proposed fra…